Privacy Policy

Naseeha (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, mobile site, or platform services (collectively, the “Platform”).

It also outlines your rights under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) (“PDPL”).

By accessing or using Naseeha, you agree to the practices described below. If you do not agree, please discontinue use of the Platform.

This Policy applies to:

• All users of Naseeha, including mentors, mentees, and visitors.
• All personal data processed in or related to the UAE.
• All data handled through Naseeha's website, app, and integrated services.

We collect only what's needed to deliver a safe and effective experience.

We collect data directly from you, through your interactions, or from verified third-party partners such as payment providers.

We process your personal data for these purposes:

• To deliver the Naseeha service and facilitate mentor–mentee sessions.
• To verify user identity and ensure trust and safety.
• To process payments and provide receipts or payouts.
• To communicate updates, confirmations, and support messages.
• To improve our Platform through analytics and user feedback.
• To comply with UAE legal and regulatory obligations.

We never sell your data.

We may share limited information in the following cases:

• Service Providers: Secure third-party processors (payments, hosting, analytics) under confidentiality agreements.
• Mentors / Mentees: Limited profile data visible to booked users (e.g., name, profile photo, time slot).
• Legal Obligations: When required by UAE authorities or applicable law.
• Business Transfers: In case of merger, acquisition, or restructuring, under equivalent protection terms.

When data is transferred outside the UAE, we ensure it's protected by lawful transfer mechanisms or contractual safeguards under the PDPL.

We retain data only as long as necessary for:

• Delivering services and maintaining your account.
• Meeting legal, tax, or regulatory requirements.

You can request deletion or correction of your data at any time.

When deletion isn't possible due to legal reasons, we anonymize your information.

Under UAE law, you have the right to:

To exercise these rights, contact info@naseeha.io.

We apply administrative, technical, and physical safeguards — including encryption, restricted access, and secure hosting — to protect your personal data.

If a data breach occurs that could impact your privacy, we'll notify affected users and the UAE Data Office as required by law.

Naseeha is intended for individuals aged 16 and above.

We do not knowingly collect data from minors.

If you believe we have done so, contact us at info@naseeha.io and we'll delete it promptly.

We use cookies and similar technologies to:

• Enable login and essential platform features.
• Understand how visitors use Naseeha.
• Improve performance and personalization.

You can disable cookies in your browser settings, but some features may not function properly.

We may update this Policy periodically.

The “Last Updated” date at the top reflects the latest revision.

Significant changes may be communicated via email or on-site notice.

If you have questions, concerns, or data requests, reach us anytime: